About Us

Why Rubyz & Rox

We have a love for retail and all things fashion.....having worked in the fashion industry for over 20 years, and know how things change - one minute being in fashion the next 'out of fashion'! How does one keep up? And what if you still love that thing that is no longer in fashion?


Where can you go to find interesting accessories that allow you to express yourself - and put a smile on your face - or treat someone else and put a smile on theirs?


At Rubyz & Rox we hope to inspire you to choose something a little bit different. All our pieces are carefully selected and we hope that you enjoy them as much as we did selecting them!

And don't forget to read our blog - you will find all sorts of, hopefully, interesting updates about the world of fashion, or ways to dress for work or for that special evening out......something for everyone!

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Our Return Policy


We are happy to accept returns of unwanted items (excluding earrings for hygiene reasons) within 14 days of purchase (UK) and 28 days (overseas). All items must be returned unworn in their original packaging with proof of purchase. 


We advise that all returns are sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by a member of staff. Please note we might not email you upon receipt of your parcel, if you would like to confirm that your parcel has arrived to our offices, please check your tracking number on the parcel courier’s website.

Returns are usually processed within 10-14 working days, although during busy periods this may vary. As soon as we’ve received and taken care of your return, we’ll email you to confirm that your refund has been issued.

 

Shipping and Delivery

We use Royal Mail Tracked 48 

  • offering end to end tracking for your delivery

  • SMS or email notification

  • delivery in 3 working days

  • flexible delivery option - including safeplace and leave with a neighbour

  • UK only £4.95

 
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